General terms and conditions of sale – Products and Services

 

The English version of these terms and conditions is available for our international clients but should a dispute arise about interpretation, the French text shall prevail as the reference.

Qarnot computing’s applicable rates and discounts for the Compute and 3D rendering services and the sale of Products are available on the website Qarnot.com.
Qarnot Computing reserves the right, at any time, to modify its rates, discounts, and/or to establish any new contribution applicable to Products and Services.

Services

Price: the prices of our services and details of our offers are available online on the Computing and Render pages of Qarnot’s website.
The Services are based on the consumption of Credits by the Customer, Credits granted for free or purchased by the Customer. The use of the Services entails the consumption of said Credits.
Delivery costs and date: Qarnot adopts a “Best Effort” approach on its platform, that is to say that the distributed computing platform was designed to guarantee the best computing performance for all users. The available resources may vary during the day and the processing of some calculation tasks accordingly.
Payment terms: online payment directly on the site, billing is done in EUROS.
Customer service: an online assistance (accessible via the Qarnot Console on the User Account) is available to the user as long as his account is not terminated.
Right of withdrawal/ Offer period: The user of the platform can close his account, at any time, without charge, by sending a request to the address contact@qarnot.comHowever, in case of termination of the Services by the Customer or in case of non-use of the Services, Qarnot computing will not refund, in whole or in part, any of the Credits.
Cost of remote communication: the costs of communication will be paid by the user.

Products

Prices: the prices of our products and details of our offers are available online on the dedicated pages of the website Qarnot.com.
Delivery costs and date: the amount of shipping costs paid varies depending on the nature of the product and the country of delivery. They are assumed by the buyer. The delivery time depends on the address and country of delivery.
Payment terms: payment is possible via credit card, PayPal, bank transfer or cryptocurrency (Bitcoin, Litecoin) for some products. These terms may evolve overtime.
Customer service : the customer service depends on the product and the type of offer (individual or professional), the terms are available directly online on the dedicated pages.
Right of withdrawal: 14 days from the date of order, no return or refund possible after this delay.
Cost of the remote communication: the costs of the communication will be paid by the buyer.